Page 24 - Prep 3 Unit 2

Reading and listening
Lesson 5 SB - Page. 19
Hisham : Hello, Egyptian Handicrafts. How can I help you?
Ali : Hello, I want to make a complaint.
Hisham : Oh, dear. What's the problem?
Ali : I ordered some pots three weeks ago for my shop. Your website
says the delivery takes five days, but I'm still waiting!
Hisham : I'm very sorry about that. Can I take your name and the order
number, please?
Ali : Yes, it's Ali Ahmed, and the order number is 3-4-4-5-3-8. I
emailed you last week.
Hisham : Ah yes, Mr Ahmed. You ordered 50 pots for delivery to Kenya, is that right?
Ali : That's correct.
Hisham : Hmm, yes the delivery company has your order. I'll call the delivery company
and ask them what the problem is and I'll call you back. Can I take your phone
number please?
Ali : Yes, it's 254 667578. Can you call me back today, please?
Hisham : Of course.
Ali : Thank you. Goodbye.

Lesson 5 WB - Page. 83
Mrs Nahla : Good afternoon. I want to make a complaint, please.
Assistant : Oh, dear. What's the problem?
Mrs Nahla : I ordered a new kettle from your website, but when the delivery arrived this
morning, it was a microwave!
Assistant : I'm very sorry about that. Can I take your name, please?
Mrs Nahla : Yes, it's Mrs Nahla.
Assistant : Ah, yes. I'll call the delivery company and ask them to
send you the correct item.
Mrs Nahla : Can they take the microwave when they come?
Assistant : Yes, of course.

Lesson 6 SB - Page. 20
***** Great Machine!
I bought this as a present for my parents. They are very happy with it. It
looks great in their kitchen and it is easy to use. It also makes a really delicious
cup of coffee. The delivery was quick, too!
* Don't buy this machine!

First, I waited two weeks for delivery and then when the machine arrived it
was broken! It looked good but it was very noisy and the coffee was cold and
horrible. I sent it back and I will buy a different one.